The original experience created friction at every level: discovery was overloaded, stock handling was manual, purchasing depended on email based back and forth, and enabling e-commerce through the previous platform would have been significantly more expensive.
I framed the project as both a UX challenge and a business decision, improving the buying experience while identifying a more scalable, lower cost way to support e-commerce.
The final solution had to improve usability, support online sales, and make the platform strategy financially smarter.
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